Complaints from loved ones stack up at Logan cemetery
Sep 5, 2017Va. (WSAZ) -- It's heartbreak all over again for families in Logan County, who say their loved ones' final resting place has been disturbed and is not being adequately taken care of. Several families, who have buried loved ones at Highland Memory Gardens in Logan, approached WSAZ with several complaints about alleged poor maintenance at the cemetery grounds. They say when they tell management about their concerns, they are often ignored or told there is nothing the company can do to help. "It's very disheartening to see where your loved ones are at in such disarray," Georgia Roberts tells WSAZ. "This is our loved ones' final resting place. This is all that they have."The complaints include broken vases and tombstones, large holes in the ground, and high weeds and grass."Where's all the money going that we're paying to put people up here? Why are the graves in this shape?" Roberta Hensley questions. Her mother was buried in the cemetery in January after an unexpected death. "She got sick in November. Passed away in January," Hensley tells WSAZ. "Promised her on her death bed that we would not let her grave look like my dad's does."Her family does their own regular maintenance on her parent's tombstone. Hensley says they have mowed grass, cleaned off the plaque, weeded and even put down weed killer.A woman we spoke to who posted her concerns on Facebook says dozens of people have told her about similar problems with the cemetery. That post has been shared more than 200 times, with dozens of people talking about similar issues in the comment section. WSAZ's Jatara McGee took the neighbors' concerns to the main office, where an employee told her they have received a lot of complaints and many of them are "legitimate." The employee also blamed a recent hiring freeze that has impacted their ability to hire maintenance staff. Next, we reached out to the cemetery's corporate office, a company by the name of StoneMor, located in Pennsylvania. The company owns more than 300 cemeteries across the United States. Vice President Frank Milles told WSAZ he was unaware of any... (WSAZ-TV)